Accomplished Technical Architect with over 28 years of IT Systems Management and Regulatory Compliance experience, with expertise in Cloud Security and Compliance, effective lead speaker for digital technology engagements, and team leader of cutting edge IT systems management solutions for fortune 500 companies.

·  Strong analytical thinking, technical understanding, architectural thinking, and problem-solving capabilities

·  Excellent people skills with a focus on resolving precarious customer situations

·  Experienced presenter to executive and technical audiences

·  Proven track record driving business results on key initiatives

Trusted Advisor: Acting as both Technical Expert and Customer Advocate to re-architect solutions to exceed customers needs and prevent sales reversals. 

Privacy Compliance: Speaker at Australian Government Privacy Symposium 2018 (GDPR), Singapore Airlines Corporate Privacy Workshop 2019 (GDPR), IBM Fast Start 2019 (GRPR) and 2020 (CCPA), IBM Partner Roadshow Series India 2019 (GDPR), IBM CCPA Roadshow Series (2019). Led team deigning IBM's CCPA Solution Set 2019

Educator/Mentor:Designed, Created and taught technical implementation and proof of concept course for IBM StoredIQ Suite. Delivering to over 350 internal and business partner participants

Sales Execution: IBM 100% Club 2014 and 2015

International Business Machines (IBM)  

 Digital Technology Engagement Team Lead – DataOps   2018- 2020

·  Successfully led a team of five technology professionals responsible for digital content creation to support the Sales Journey of IBM prospect and customers seeking DataOps Solutions. 

·  Efficiently created and managed assets for StoredIQ Suite and IBM's Privacy Solutions, ranging from technical videos and guided demos to full lab environment and training manuals. While the majority of these assets were public facing, some were designed as enablement for IBM Sales, Tech Sales and Business Partners. 

·  Performed World Wide technical sales for StoredIQ Suite when local resurces were insufficient for project scope.

Technical Architect  2013-2018

·  Navigated pre-sales solution design, architecture and presentation for the StoredIQ product suite. This included ensuring customers understood the benefits and value IBM solutions would provide. These solutions ranged from Data Center Clean up and Consolidations, Company Acquisitions and Divestitures, Legal eDiscovery, Regulatory compliance and Privacy mandates.

·  Effectively implemented Proof of Technologies and Proof of Concepts for prospects of all versions of the StoredIQ product line.

· Subject mater expert for StoredIQ Suite and IBM's Privacy Solutions.Presented IBM Solutions at Trade Shows, Road shows and other Customer facing events. 

· Designed and developed the Level 3 (POC capable) enablement for StoredIQ. This included both Coruseware and Lab Environment. Delivered course to over 300 Technical Professionals inside IBM and at Business Partners.

VMware  

 Senior Technical Marketing Manager  2011-2013

·  Accountable for evangelizing VMware Management Portfolio, with a strong emphasis on vCenter Configuration Manger.

·  Efficiently delivered and created internal Boot Camps for technical education of both pre-sales and post sales resources. Created demonstration environments and scripts and creation of technical collateral and videos. 

Global Architect – Cloud Security and Compliance  2010-2011

·  Established Solutions Evangelist including VMworld and Gartner Data Center Conferences. 

·  Performed Cloud Security and Compliance Briefings at both Single and Multiple Customer events.

·  Operated Global Solutions Enablement for Systems Engineers. Co-developed vCenter Configuration Manager integration with VMware Service Manager. 

Dell EMC

 Subject Matter Expert  2009-2010

·  Executed EMC speaking engagements as a Security and Compliance Subject matter expert and performed pre-sales activities at the national level.

·  Built client relationships with customers/prospects when topics extended past the Technical Consultant level of expertise.

·  Facilitated Technical Consultants globally on our Change Management and Compliance solutions.

Configuresoft

Director of Strategic Technical Solutions  2001-2009

·  Oversaw the development of technical solutions to meet current industry and customer needs.

·  Designed and drove the Integration of Configuresoft solutions with EMC Smarts and ADM during OEM/Acquisition process. 

Sales Architect

·  Performed complex pre-sales efforts.

·  Designed custom solutions to close deals and rescuing sold deals that were in jeopardy. 

·  Evangelized ECM at trade shows, CIO meetings and Compliance Speaking engagements. 

PSO Solutions Architect

·  Produced, delivered, and designed custom solutions for customers based on ECM, including encryption tracking and reconciliation for a major health insurance company, Change Management extension for integration with RFC system for banking customer, multi-collector machine comparison/compliance for Oil Industry Client. 

·  Hierarchical Collector infrastructure for Audit and Assurance Consulting Company.

·  Responsible for generic extension to the base product including Asset Management Extensions and ECM Remote a Call-in agent system for laptops and remote systems, both of which are still in the production product today.

Product Manager

·  Drove the requirements and design of the version 3 to version 4 rewrite of the ECM codebase. This was not only a ground up re-imagining of the product but also a major shift in the technologies powering the product as is still the basis for the majority of vCM (VMware Configuration Manager). 

Express Software Asia Pacific

 Systems Engineer  2000-2001  

·  Performed both pre-sale and post sales for product that express sold. These included Enterprise Configuration Manager (ECM) by Configuresoft, Enterprise Administrator (EA) and Operations Manager (OM) by Mission Critical Software and others.

·  Developed the IP discovery tool and Asset Management module for Configuresoft’s Enterprise Configuration Manager product. 

Swiss Re Insurance

 Systems Support / Team Leader  1997-2000

·  Successfully designed and implemented Swiss Re's OS/2 to NT migration for both servers and workstations.

·  Modernized help desk procedures.

·  Piloted NT 4 x86 cards running inside an AS/400 to be used as terminal servers, wrote minimalistic Windows shell for end user terminal computers. 

Beethoven Computer Services

 Consultant  1997-1998

·  Designed and delivered Lotus Notes, based systems and applications, responsible for LAN design and implementation and customer sites.

Dun and Bradstreet

 Production Support  1992-1996

·  Trained as a Mainframe Operator, and quickly transitioned to LAN support. 

·  Wrote several monitoring systems for both Mainframe and LAN Operations.

·  Re-wrote Dun and Bradstreet's court record daily batch process. This consolidated the system from an 8-10 hours mainframe job to a 2-3-hour PC based process.

Associates Degree  1991

Victoria University  

Melbourne, Australia

Area of Study: Computer Programming

Amazon Web Services

AWS Certified Cloud Practitioner 2020

IBM   

IBM Mentor  2019

IBM Teacher / Educator  2019

IBM StoredIQ V7.x Data Expert

IBM StoredIQ V7.x Administrator

IBM StoredIQ V7.x

Other Open Badges

VMWare

VMware VCP  2012

ITIL V3 Foundations  2011

Other

IS-100: Introduction to the Incident Command System (2018)

IS-200: ICS for Single Resources and Initial Action Incidents (2018)

IS-700: National Incident Management (NIMS) (2018)

·  Applications: Camtasia, WebSphere Application Server, Microsoft SQL Server, FrameMaker, Microsoft Office (Word, Excel, PowerPoint), Adobe Captivate, VMware ESX and VCenter, Active Directory

·  Programming Languages: Visual Basic (.NET, C#, 6.0), XML, SQL, HTML, Shell Scripting, PowerShell

·  Concepts: Virtualization, Enterprise Software, Systems Management, Social Media, IBM Cloud, AWS, Azure,  Infrastructure-as-a-Service, Platform-as-a-Service, Software-as-a-Service,  Private/Hybrid/Public Cloud, Networking, Web Development, Database Design, Analytics, Big Data, Agile methodology, Storage, Business Continuity, Security, Regulatory Compliance, Privacy Compliance, Design Thinking, Consultative Selling

·  Operating Systems: Microsoft Windows, Linux (RHEL, SUSE, and Centos), AIX